Refund policy
RETURN & REFUND POLICY
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
Return Eligibility
To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
To request a return, contact us at diggo@nakkoo.com.
Please do not send products back without contacting us first. Once your return is approved, we will provide a Return Merchandise Authorization (RMA) and the specific return shipping address for your order. Return addresses may vary depending on the fulfillment location.
Returns sent without prior authorization may not be accepted.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
If your product arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. In these cases, DIGGO will cover the return shipping cost and work with you to make it right.
Original shipping charges are non-refundable unless the return is due to an error by DIGGO or a damaged, defective, or incorrect product.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at diggo@nakkoo.com as soon as possible so we can evaluate the issue and provide a solution.
Exchanges
We do not currently offer direct exchanges. The fastest way to replace an item is to return the original item and place a new order once the return is approved.
Refunds
Return transit times may vary depending on your location and the return destination. Refund processing begins after the returned item has been received and inspected.
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at diggo@nakkoo.com.
Order Cancellations
Orders may be cancelled before they enter the fulfillment process. Because orders can be processed quickly, we cannot guarantee cancellation once fulfillment has begun.
If you need to cancel an order, please contact us as soon as possible at diggo@nakkoo.com.
Contact
For any return, refund, or cancellation questions, contact us at:
DIGGO
DIGGO INC
Email: diggo@nakkoo.com